We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Mark JacksonI recently bought a Renault Clio from Dumfries car sales, also trading in my old car. The whole experience was a breeze from start to finish! Richard is properly into great customer service and really makes you feel as if this is his most important sale of the day. I also took out the extended warranty and breakdown callout cover which was amazingly good value. The car itself came in stunning condition having been freshly valeted. The trade in price offered for my old car was more than fair. I would definitely recommend this company if you want *Great customer service *A solid, reliable car which won't break your bank *High end affordable warranty I'll definitely be back.
Connor Byers5 Star Service
Kenneth MeaderFantastic service from start to finish from Richard. We gave him a budget and he came back with 5 or 6 options. We made our decision and the deal was very smooth. Once we decide it's time to upgrade again we will be back
Jason OakRichard and the team at Dumfries were an absolute pleasure to deal with for my recent purchase of a Golf Edition 35. From the outset Richard carefully explained everything about the car and their sales process. No high pressure sales, or uncomfortable questioning etc - just simple and honest information to ensure confidence in the product and purchase.
All of my queries were dealt with promptly, including the vehicle\'s history and condition. The team were very honest about the recent work carried out, and any areas of concern or things to be aware of.
Collecting the car was straight forward, it was polished to perfection, with no drive away issues.
Highly recommend their service. Thanks!
Sharon GrahamRichard was just the best from start to finsh We saw a car for our daughter he went above as and beyond so that we could get it for the day of her 18th birthday. When we went to collect the car it was immaculate. Richard was just fantastic and would definitely be bacj Thank you again for everything Sharon and colin
Margaret RustonCar was supplied in excellent condition. Like new inside..Richard was very thorough, nothing too much trouble. Very pleased with the car. Would highly recommend.
P HancockProfessional service all the way from initial preparation of the vehicle, to marketing, to final sale. No problem.
Kevin MccalmontThanks to Richard for all his help, very friendly & straight to the point, no hard sales, did a lot of extra work on car I bought, so there was no problems, No hassle when buying car good communication & lots of information. I would definitely buy another car from this garage again.
Charlotte AdamsExcellent customer service, car was immaculate when it was ready to be picked up! Helped with every request we had in a professional and extremely helpful manner. Would highly recommend Dumfries Car Sales! Thank you for your amazing service!
Andy ConleyI'd been looking for a good estate car for a while after selling my SUV. I found my Octavia online and having been a Å koda Master Tech I knew how good they were. I messaged Richard about the car and he was quick to reply and very helpful. After viewing the car and speaking to Richard I decided to buy it. I found Richard very personable and very easy to talk to. I would definitely recommend Dumfries Car Sales to anybody.
Colin CopelandI recently bought a car from Richard. The customer service was excellent and professional. I found him very helpful with all the advice given. Overall it was a friendly and stress-free service, therefore assuring my custom for future years.
Marion SmithI can't fault the service in any way that we got everybody was so nice and helpful and we have had no problems but I know if we do they will not hesitate to help us. I must say I would not hesitate to recommend this garage to anybody
Adam PringleI went in to see Richard with a rough idea what I wanted as a first car, after a couple of hours and copious amounts of coffee we managed to find the right car for me. I strongly recommend Richard and his team very kind and professional. I had a look around other garages no one met the criteria this garage has shown with their care and compassion. Very happy with my Tiguan.
Joyce SmithSo we purchased this 66 plate Skoda Yeti from Dumfries Car Sales Limited and the service was 1st class. OK so one of the owners of the business is our son but we couldn't have been more happy with the level of service and attention given. The car arrived during the COVID-19 Pandemic and the country was on lockdown so Richard was happy to deliver the car to us and take our old car away all done at a distance to keep safe. Picture attached of my husband hanging out the upstairs window for our handover picture lol.
Thomas WardExcellent service and a genuine and professional atmosphere. Really happy with how everything was explained in detail and all questions were answered with great knowledge. Thanks very much Richard, I can't recommend you enough!
David BirchHave purchased many a Skoda from Richard during his 15 years at Border Skoda. Always found him honest, decent and genuine. Never any pressure, would always explain how much he would buy your car for and how much he would sell it for.
When my father died recently I had no hesitation contacting Richard when I was selling the car that he owned. Got a good price and he even gave me a lift home to Lockerbie!
Colina SimeJust purchased a car from Scott and Richard and the service was second to none. No stone left unturned, excellent from the start to the finish. Would recommend to anyone looking to purchase or exchange their vehicle. Personal, courteous , professional and individualised service throughout.
Sarah WatsonI went to see Richard recently as I needed a new car, the service I received was absolutely amazing. He went over and above to help me with my situation. Very friendly, honest and easy to talk to. Would highly recommend Dumfries Car Sales to anyone looking for a new car.
Victoria CarmichaelIt was a pleasure doing business with Richard ! I would highly recommend you guys go see what they have on offer it doesn't matter what your budget is low or high I bought a Volkswagen Fox It's in immaculate condition inside and out Considering it's age this wee car has been well looked after And when I picked it up on Friday it's was gleaming thanks guys
Gary UrquhartI recently purchased a car from Richard and he is a very professional nice and knowledgeable and helpfull gentleman it was a pleasure to do business with him I would highly recommend any one looking for a vehicle to visit them I will definitely buy another car from here.
Alex TaylorVery happy with our recent car purchase from Dumfries Car Sales. The service from Richard and Scott was excellent, both were friendly, helpful and knowledgeable about the car. Highly recommended!
Ian AndersonI found Richard to be very professional and pleasant.
You get the time to look over the vehicle first, he then takes the time to show and explain every detail about the vehicle which I found very helpful.
You then get a good test drive with Richard and any quires answered.
The other thing I was pleased about Richard completed all of the paper work once the deal was done.
The Scotsure warranty gives you peace of mind, which was included in the sale.
I found Richard to be my type of sales person not pushy and he also makes you feel very welcome, he also keeps in touch just to see how things are going.
I would have no hesitation in purchasing any other vehicle from him in the future or recommending him to any one.
Thanks again Richard and all the very best in your new business.
Kenneth MeaderFantastic service from start to finish. I sold Dumfries Car Sales Limited my car and received plenty of information on every aspect of the transaction, kept up to date with everything required!
A MacGregorExcellent service from Richard, buying my Q5 ... thanks. Confident that Akers, who have looked after my A6 quattro for many years, will continue to fix any flashing lights.
Dumfries Car Sales Limited & Akers Garage working together!
Jim AndersonOver the last few years I have had all work on my previous car carried out in a most satisfactory manner by your firm. When circumstances required the replacement of that car I again came to Dumfries Car Sales. The enthusiastic commitment to acquire the particular car for which I was looking and the effort that was made to provide it timeously and in perfect condition has to be emphasised. I look forward to a long and continuing relationship with your firm.